Hi there. Have you tried restarting your computer & trying again to open the desktop application? If there are any lingering processes running that will clear them out.
Hi Mark
Sorry for the delay and I know it's a bit of a long shot, but would you be able to provide us with the neo4j.log file? In the 3 dots menu for the DBMS, select Logs. We'd like to investigate this further and think that file would have useful i...