Unable to start DB after trying to change authentication password using Desktop 1.2.7 UI

[tanyeesern]

Happens each time when opening Neo4j Desktop to start Movie DB, after trying to change password change on Neo4j Desktop UI while the DB is running

Neo4j version 4.2.1
Neo4j Desktop 1..7 running on Windows 10

(neo4j.log)

2021-06-19 05:09:12.756+0000 INFO Started.
2021-06-19 07:05:22.156+0000 ERROR Client triggered an unexpected error [Neo.DatabaseError.Schema.IndexDropFailed]: Unable to drop index: Index belongs to constraint: MovieTitleReleasedConstraint, reference 3b2e5f61-6400-47b9-a148-57d744964b4c.
WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance.
2021-06-19 07:12:07.394+0000 INFO Starting...
2021-06-19 07:12:17.024+0000 INFO ======== Neo4j 4.2.1 ========
WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance.
2021-06-19 07:12:27.700+0000 INFO Sending metrics to CSV file at C:\Users\ysern.Neo4jDesktop\relate-data\dbmss\dbms-9b4f9600-7aa0-42d8-ad83-478fc82ace7f\metrics
2021-06-19 07:12:27.751+0000 INFO Bolt enabled on localhost:7687.
2021-06-19 07:12:31.237+0000 INFO Remote interface available at http://localhost:7474/
2021-06-19 07:12:31.239+0000 INFO Started.
2021-06-19 07:12:50.969+0000 INFO Starting...
2021-06-19 07:13:00.799+0000 INFO ======== Neo4j 4.2.1 ========
WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance.
2021-06-19 07:13:10.836+0000 INFO Sending metrics to CSV file at C:\Users\ysern.Neo4jDesktop\relate-data\dbmss\dbms-9b4f9600-7aa0-42d8-ad83-478fc82ace7f\metrics
2021-06-19 07:13:10.886+0000 INFO Bolt enabled on localhost:7687.
2021-06-19 07:13:14.272+0000 INFO Remote interface available at http://localhost:7474/
2021-06-19 07:13:14.274+0000 INFO Started.
2021-06-19 07:14:10.315+0000 WARN The client is unauthorized due to authentication failure.

debug log attached
debug.log (clipped).txt (65.5 KB)

[sam_gijare]

Hi TA
Please paste the neo4j.conf file and see if you have missed few configuration parameters.
Thanks and Regards
Sameer Gijare

[elaine_rosenber]

Hello @tanyeesern,

If you are trying to use the Movies database and you have no other databases you are concerned with at this time, I strongly suggest that you download and install the latest version of Neo4j Desktop 1.4.5. Some if the items in your stack track look very strange.

I recommend that you uninstall what you have for Neo4j Desktop, clear any files on your system related to Neo4j, restart your system, then install 1.4.5.

Please also make sure that you have powershell 5.1 installed and that it is in your system PATH.

Elaine

[sam_gijare]

Hi Taneesern

Please make sure that you have right subscription for the task in your hand

Thanking you
Sameer Gijare