Neo.ClientError.Security.AuthenticationRateLimit: The client has provided incorrect authentication details too many times in a row

[beginner]

Hi, I have installed neo4j, it was working fine.

But few hours back, I have done re-installation, from that moment, it is not working, I am not able to login and getting the below error.

I am using Community Edition, Neo4j version is Neo4j 4.1.3

Neo.ClientError.Security.AuthenticationRateLimit: The client has provided incorrect authentication details too many times in a row.

tried :server change-password and the response as
Password change
Please connect to a database to change the password
what should I do now?
tried service neo4j status in terminal and the output is

neo4j.service - Neo4j Graph Database
     Loaded: loaded (/lib/systemd/system/neo4j.service; disabled; vendor preset: enabled)
     Active: active (running) since Wed 2020-11-11 23:04:21 IST; 7min ago
   Main PID: 9454 (java)
      Tasks: 59 (limit: 9363)
     Memory: 387.2M
     CGroup: /system.slice/neo4j.service
             └─9454 /usr/bin/java -cp /var/lib/neo4j/plugins:/etc/neo4j:/usr/share/neo4j/lib/*:/var/lib/neo4j/plugins/* -XX:+UseG1GC -XX:-OmitStackTraceInFastThrow -XX:+AlwaysPreTouch -XX:+UnlockExperimentalVMO>

Nov 11 23:04:21 Inspiron-5570 neo4j[9518]:   run:          /var/run/neo4j
Nov 11 23:04:21 Inspiron-5570 neo4j[9454]: Starting Neo4j.
Nov 11 23:04:22 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:22.049+0000 INFO  Starting...
Nov 11 23:04:23 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:23.805+0000 INFO  ======== Neo4j 4.1.3 ========
Nov 11 23:04:25 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:25.357+0000 INFO  Performing postInitialization step for component 'security-users' with version 2 and status CURRENT
Nov 11 23:04:25 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:25.357+0000 INFO  Updating the initial password in component 'security-users'
Nov 11 23:04:25 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:25.360+0000 INFO  Updating initial user password from `auth.ini` file: neo4j
Nov 11 23:04:27 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:27.462+0000 INFO  Bolt enabled on localhost:7687.
Nov 11 23:04:28 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:28.366+0000 INFO  Remote interface available at http://localhost:7474/
Nov 11 23:04:28 Inspiron-5570 neo4j[9454]: 2020-11-11 17:34:28.367+0000 INFO  Started.

Kindly help me in this issue

[david_allen]

if you did a re-installation, it seems likely that your old system database is still hanging around. It might be in a location like /var/lib/neo4j/data/database or someplace close to that.

When you first set an initial password, it gets written to the system database. You can't set an initial password twice; so if you have an old system database hanging around, that's probably blocking you from creating a "new initial password".

The solution would be to delete your old database folders and start fresh, understanding of course you're destroying all the old data by doing that.

[beginner]

Yes, I removed everything completely, and done the fresh installation already, now it works

Thanks for your reply

[markstockwell20]

I was getting this error on fresh AMI build after one incorrect entry. Had to SSH into instance and run

sudo service neo4j stop
cd /etc/neo4j
./reset-password-aws.sh
sudo service neo4j start

This will set pw to the instanceId, something like i-0e9ff11b7xxxxxxxx