I am not able to connect to neo4j browser when i launch from desktop

[npatel]

Hi,
I am on windows m/c and updated my neo4j desktop to lates a few weeks ago. Now since the update any of my db wont launch in ne04j browser from desktop. If I hit the http://localhost:7474/browser/ directly in chrome it works.
Even downgrading / re-installing wont work. No errors in developer console when browser launches so not sure what is going on.

[jennifer_reif]

Hello! What version of Neo4j Desktop are you running? Our latest update was released 2 days ago. Are you running that? If so, and you're still seeing issues, could you send us any log files, so we could troubleshoot further? Thank you!

Cheers,
Jennifer

[npatel]

Hi Jennifer,
I am was installing Neo4j Desktop Version: 1.1.20 after uninstalling an older version. I am on windows 8 64 bit.
I think i have found the problem. I was trying to install using "Install for all users of this computer" option and that did had same error and logs folder was empty. Then i re-installed to a different folder rather than C:\Program Files and that worked.

But I am not sure if it was folder permission issue (as i have tried install for just this user which installs in some other dir) or space in folder names or something else altogether.

[jennifer_reif · Accepted solution]

Yeah, sounds like it might have been a folder permissions or space issue. Wouldn't know for sure without logs, but glad this is now working! Please let us know if you come across anything else!

Cheers,
Jennifer