Error during offline DB starting

[astramax57]

Hi all!
I'm new in neo4j and want to start my first project.
OS Windows 7 x64, Neo4j Version 4.1.3, Neo4j Desktop Version: 1.3.11
I have to work in offline mode (no internet connection on host)
In first I'm create project, then create database. But an error occured during startup: "Database failed to start: Database process terminated, see logs.. Check the logs"

Screenshot and log are attached

debug.log.txt (104.5 KB)

Please provide me any information for problem solving

[elaine_rosenber]

Hello @astramax57 and welcome to the community.

If this is the first attempt to create a database of a particular version, you MUST be online because Neo4j Desktop needs to dowload the bits for that version of the database. Can you try again online?

Elaine

[astramax57]

Elaine, thank you for your hospitality)

I tried running the database being online, but errors occurs again.
debug2.log.txt (528.2 KB)

The plugins APOC and GDS were installed successfully

[elaine_rosenber]

When you install Neo4j Desktop, it brings along its own JRE.

Do you perhaps have JAVA_HOME set? If so can you unset it?

Elaine

[astramax57]

I'am uninstall neo, reboot and install it again being online. But the problem remaind during db starting.
There are errors in debug like "Unsupported component state for 'multi-database': The sub-graph is unsupported because it is too old, this component cannot function" and other.

debug4.log.txt (268.8 KB)

[astramax57 · Accepted solution]

astramax57:

Neo4j Version 4.1.3, Neo4j Desktop Version: 1.3.11

i'm install neo4j desktop 1.3.4 (neo4j 4.1.0) and database was started without errors.