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08-15-2022 02:18 PM
The sandbox has suddenly stopped working. I've already logged out and logged in again and it didn't work. Any suggestions to get it working again and prevent this from happening again? I use chrome browser.
08-15-2022 08:27 PM
Same situation here. I'm using Edge.
08-16-2022 04:34 AM
Are your sandboxes working now?
Elaine
08-16-2022 09:45 AM
I was working on the last two videos of Cypher Fundamentals. It worked for a while last night, but when I checked the solution, it said I gave the wrong answer(I'm using the suggested solution). And now I can't connect to the sandbox.
08-16-2022 09:55 AM
@Arnold ,
Did you try my suggestion below where your current sandbox is terminated and it is automatically created for you? If you go to the Challenge you were on, you should be able to resume with the newly-created sandbox.
Elaine
08-16-2022 05:39 AM
Not yet.
08-16-2022 06:14 AM
Here is what I recommend. Not sure what course you are taking.
The Cypher Fundamentals course uses the movies sandbox.
The Importing CSV Data and GraphData Modeling courses use the blank sandbox.
All other courses use the recommendations sandbox.
Got to your account at sandbox.neo4j.com and terminate the appropriate sandbox.
Go back to GraphAcademy. It should recreate the sandbox a put it in a state that is ready for whatever challenge you are working on.
Let us know if that does not do the trick for you.
Elaine
10-01-2022 01:15 AM
Thank you so much , creating movies sand box has resolved my issue
10-01-2022 01:17 AM
Turning off my VPN as will 🙂
10-07-2022 03:46 PM
Hi Elaine,
Thanks for the suggestion of connecting to the Sandbox, that worked after one creates and loads it
In terms of the training, I was just following the Fundamentals course, got up to the reading data module and the query was not working
There were no errors generated, all that happens is you see the 'connecting to Sandbox' message spin for at least 20 seconds, then you get the following query at the top of the screen
10-10-2022 04:47 AM
Thanks @Maveri for your feedback.
In general, the sandbox creation and connection should be automatic with no extra input from the user. In some cases, there are problems like yours that come up. We are working to see if we can make the use of the sandbox for a course as seamless as possible for students.
Elaine
08-16-2022 07:20 AM
I'm on Cypher Fundamentals curse.
08-16-2022 08:09 AM
Unfortunately, it didn't work.
I finished the sandbox and a new sandbox was created when I went to do the challenge again.
08-16-2022 09:41 AM
Do you not see the $neo4j prompt in the right window?
Did something change in your environment (ad blocker, connect to a VPN?).
Can you access the sandbox with Neo4j Browser in the sandbox.neo4j.com site (Open)?
Elaine
08-16-2022 12:39 PM
'Do you not see the $neo4j prompt in the right window?'
I can see the '$' without the 'neo4j'.
'Did something change in your environment (ad blocker, connect to a VPN?).'
Not. It just stopped while I was doing the challenge.
'Can you access the sandbox with Neo4j Browser in the sandbox.neo4j.com site (Open)?'
Yes.
08-16-2022 01:32 PM
Very strange indeed.
You can execute the Cypher code in the Neo4j Browser window in sandbox.neo4j.com, but you must click the Validate/Verify button to check if your changes to the graph are correct.
If you could provide a Developer Console screenshot when you attempt the Challenge, that might better help us to troubleshoot the problem you are facing.
Elaine
08-16-2022 02:12 PM
I will do the challenger in the neo4j. No problem!
Thanks!
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