Store and its lock file has been locked by another process- neo4j 3.5.3

[prasanthmurali2]

Hi All,

Am trying to install neo4j community edition 3.5.3 on EC2 instance . The steps I have followed are,

1. From bin directory ran neo4j install-service
   Result : neo4j installed successfully
2. neo4j start
   Result : neo4j was started
3. neo4 console
   Error : 'Failed to start neo4j .........." Store and its lock file has been locked by another process"

Trouble shooting tried :

1. In task manager looked for any other neo4j services running-- Ony one was up and running
2. Tried uninstalling and installing again

Could you please help me on this issue

[michael_hunger]

did you follow the installation instructions in the manual.

https://neo4j.com/docs/operations-manual/current/installation/linux/

you would use sysctl start neo4j or service neo4j start

[harvey_nguyen]

Hi @prasanthmurali2117,
How do you solve this? I has the same problem.