Unable to connect to sandbox database

[dickson_yovan]

Team,
I am unable to connect to database in sandbox.
my sandbox details:

https://10-0-1-148-33394.neo4jsandbox.com/browser/

[Joel]

Hi,

My first thought is maybe BOLT is unable to connect?

Is it possible you were behind a firewall (or other issue blocking ports) when this happened?
e.g. companies and coffee shops (and hotels) often block various ports...