Unable to connect to remote neo4j with neo4j desktop

[tomer]

Hello,

I'm unable to connect to my remote neo4j (hosted in EC2) with neo4j desktop.

Remote neo4j is in version 3.4.9 and used to accept remote connections (but I haven't logged in for more than a year).

Tried two different desktop versions and both didn't work -

neo4j desktop - 1.4.10

neo4j desktop - 1.3.4 

With 1.3.4 I'm able to connect to the DB but when I open the neo4j browser I have a second login screen (server connect) and there I'm getting "N/A: Unknown Bolt protocol version: 0". (see attached)

[busymo16]

Hi @tomer,

There are multiple things that could possibly affect your connection. The firewall on your AWS instance, the connection string (the Neo4j URI), the protocol (neo4j or bolt), and also the username/password that you are using. 
If you would have it possible to provide more information about this situation, I could try to help you more.

Regards,