Head's Up! These forums are read-only. All users and content have migrated. Please join us at community.neo4j.com.
04-27-2019 05:00 AM
My neo4j desktop always has no network connection. I have tried three versions. They are 1.1.18, 1.1.15 and the latest 1.1.21, but they all suggest that there is no internet connection. I have tried the following three methods:
04-27-2019 09:17 PM
Sorry, but plugins currently are only installed remotely with an internet connection. You'll also want an internet connection to get updates for Neo4j Desktop itself.
Are you sure you don't have any firewalls or other software/network configuration which would prevent the desktop application from connecting to the internet?
This is the URL which is checked to return a 200-298 status code and 'success' in the body:
https://captive.apple.com/hotspot-detect.html
Are you able to access that URL from your web browser?
Cheers,
-Ryan
04-27-2019 09:53 PM
I checked. Visit this URL directly from my Internet, it returns 503, maybe it is not allowed in my country. But when I open my web proxy to access it, it returns 200.
Then I set up the HTTP proxy in the Proxy Settings of neo4j desktop. I am very sure that my IP, port, username and password are not wrong, but he still doesn't work, which makes me very upset. Is there any problem with my operation?
04-27-2019 10:06 PM
And when using that HTTP proxy in your web browser (Chrome, etc), are you able to access that URL?
04-27-2019 10:09 PM
yes, I can.I access that URL in my Chrome with the HTTP proxy, and it returns 200
04-27-2019 10:19 PM
thanks. i'm talking with the desktop team about the next steps in debugging this.
04-27-2019 10:26 PM
Ryan, thanks for your reply, I hope to be resolved as soon as possible,
Cheers
05-10-2019 10:17 PM
I have been through the same problem. I can get the URL with my chrome browser and return success.
05-24-2019 03:12 PM
@William are you on a corporate network, have a desktop firewall installed, or behind a national firewall like the 'Great' Firewall?
11-25-2022 11:23 PM - edited 11-25-2022 11:25 PM
🙄
05-24-2019 08:20 AM
Same issue here. I've even tried the CNTLM proxy on my Windows 7 box, which works with lots of other tools, but not Neo4jDesktop.
05-24-2019 03:12 PM
@delboy Same question as asked William above. Can you provide more information around your setup?
05-27-2019 01:01 AM
Windows 7 64-bit, corporate firewall, Windows authentication. I can access the URLs in the browsers (IE, FF, Chrome) with the corporate proxy and also with a locally installed CNTLM (which requires no authentication).
I tried Elaine's suggestion of downloading from GitHub and that worked perfectly.
05-24-2019 08:56 AM
You can download it from github making sure you note the README instructions for modifications to your neo4j.config. Then simply place the file in the plugins folder for your database under the plugins folder.
Elaine
05-24-2019 03:13 PM
Note: the Desktop team is going to soon release a version which has "regionally appropriate" URLs that it checks for an internet connection -- ie, no longer always checking captive.apple.com.
All the sessions of the conference are now available online