'Failed - not a valid' right after resetting password

[Queuebee]

When trying to change the password of any of my databases with the reset database password button under Project>somedatabase>(three dots)>manage>Administration tab, the password does not seem to change into what I choose and it doesn't default back to neo4j.

When I restart the databse, I get the following problem when I try to enter the new password and press save .

but the ignore button still works and bypasses this problem, for now. Then I want to open the browser and login with my new password, but it doesn't work and I get the following error.

I don't know how to continue, I've looked at several posts and tried multiple things. I should have taken notes along the way. I feel like reinstalling Neo4j Desktop would be the best thing at this point, but I hope to fix it the proper way...

I looked at this:

Connect Neo.ClientError.Security.Unauthorized: The client is unauthorized due to authentication fail... Neo4j Graph Platform

hi I installed recently neo4j browser I typed "bolt://localhost:7687 as a connect URL", "neo4j" as user and "neo4j" as psw but I faced this error msg " Neo.ClientError.Security.Unauthorized: The client is unauthorized due to authentication failure." what should I do please

I can't find data/dbms/auth or data/dbms/roles

and then I found this:

Neo4j Graph Database Platform

Password and user recovery - Operations Manual

This section describes how to recover from a lost password, specifically for an admin user, and how to recover an admin user if all the admin users have been unassigned the admin role.

Don't know how to get into this shell so I looked it up and found this
https://subscription.packtpub.com/book/application_development/9781783983988/1/ch01lvl1sec10/using-t...

But no clue where to find <$NEO4J_HOME>/bin/neo4j-shell.... Even when using 3rd party search tools to search my whole PC for anything *neo4j* *shell* How can I open the shell? If it is not available how do I install it? Do I download it here ?
And then create a bin dir in C:\Program Files\Neo4j Desktop\, place it there?

Windows 10 version 2004
Desktop vesion 1.3.8
Neo4j version 4.1.0 and 4.1.2

[wookiefritz · Accepted solution]

Hello, I had a similar problem.
I couldn't start the database because of the same error message.

The recovery was pretty simple:
Disable authentication in your settings by setting:

bdms.security.auth_enabled=false

Then all you have to do is to go to your Neo4j Browser and paste this into the shell:

ALTER USER neo4j SET PASSWORD 'mynewpass';

[Queuebee]

Thanks for your response! At this moment I can't try out your solution, but I will try it soon! I'll let you know if it worked.

[Queuebee]

I did as you said and then turned bdms.security.auth_enabled back to true, and it worked! Thank you very much. The problem was following me even when I made new databases and when I had removed all the other ones.