Created AuraDB - but unable to connect

[ramakrishnan_ra]

I have created an account for AuraDB, and the database is created. But am unable to connect. In the home page Neo4j Aura... the database is listed as running. when I launch "Open with -> Neo4j browser", and in the " Connect to Neo4j" , with username as neo4j and the password (same as what was indicated while the database creation), the error message " ServiceUnavailable: Could not perform discovery. No routing servers available. Known routing table: RoutingTable[database=default database, expirationTime=0, currentTime=1642037787031, routers=, readers=, w" keeps coming - have tried multiple times.

[john_kennedy]

Hello @ramakrishnan.raman ,

I am happy to help you with this, can you send me a screen shot of the database as it appears in https://console.neo4j.io and I will tie that in to the system state that I am seeing my side. Please send that screen shot to john.kennedy@neo4j.com.

Thanks in advance.

John

[john_kennedy]

@ramakrishnan.raman thanks for working with me on this one.

For the wider community, the database was up and running, however where a work laptop and/or VPN are in use, they can block the neo4j+s protocol running on port 7687.

If anyone else encounters this issue, when the database appears up and running in https://console.neo4j.io please attempt to connect via another non work non VPN'd device and validate whether you can connect there. This then usually indicates an active blocking of the protocol and/or port on the initial device.

Thanks
John