Cannot access bloom remotely

[rodrigo_guinea]

Dear all,

We have the startup license. It works locally, but if we try to access remotely, this happens:

The Neo4j Bloom Server plugin is missing. A licensed plugin is required for remote graphs. Please contact your system administrator or your Neo4j representative.

If I use my local address in my personal computer, it works. If I use my public address (also from my personal computer), it does not work. We want our team to be able to access Bloom (hosted in GCP).

Thank you,
Rodrigo

[jeff_gagnon]

Hi,

Remote access is enabled with installation and configuration of the Bloom plugin on the Neo4j database. The plugin is available for download in the package found here, and configuration details are available in the documentation. A licence file is required, which can be obtained through your Neo4j representative as part of the startup program.